Adobe product Specialist

Roles and responsibilities:

  • L2/L3 troubleshooting support for internal and external web applications
  • Maintain & build standard and documentation for all environments.
  • Ensuring that the requirement for change to applications is fully understood and that the planned work is completed
  • Provision of adequate cover as defined in the SLA’s over the required support hours (this may vary according to the application)
  • Working on critical cases including application downtime (Priority 1 &2) situations
  • Logical thinking and excellent verbal and written communication
  • Exhibit positive attitude and superb teamwork attributes

Required Education and Experience:

  • Substantial technology experience of 4 to 6 years in owning support of complex applications in Web, Windows or Cloud environment
  • 2 to 4 Years of experience in managing Adobe suite of products
  • Strong technical skills in Java, JavaScript and HTML
  • Should be comfortable in various SQL Server versions with at least 2008 and above
  • Knowledge of Microsoft Windows Server 2012 & Windows Server 2016 server platforms
  • Sound knowledge on Web Servers: IIS 6/7 and Windows Services
  • Awareness about IT infra such as VMs, AD, DNS proxy, Security skills – Firewalls
  • Basic knowledge of SharePoint platform and O365
  • Flexible to work in 24*7 shift model/night shifts for longer period (if required)
  • Must be able to handle pressure situations, with high confidence
  • Possess good command over both written and verbal communication skills
  • Good knowledge of vendor and service management

What we offer:

  • Stable job in professional team,
  • work in our office in Krakow or Wroclaw or full remote,
  • Interesting path of career in an international organization,
  • Consistent scope of responsibilities,
  • B2B concract,
  • salary depends on experience – tell us about your expectations.

 

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